Refund policy

Please notify us as soon as possible of any changes in your scheduled training.

Cancellation and rescheduling requests must be received by AAL by email or other written communication.

Here is our policy for the different types of courses we offer:

Publicly Scheduled Instructor Led Training Events *

Private/Onsite Training Events *

Oracle Testing Centre (OTC) Exam

* Oracle University eKit Downloads : Notwithstanding anything to the contrary above, once you have downloaded OU eKit materials for an OU eKit-supported event, the class fee becomes fully payable and non-refundable and AAL will assess 100% of the class fee.

* Student Kit : Notwithstanding anything to the contrary above, if you elect to purchase a hard copy Student Kit as a supplement to your OU eKit materials, once you have placed your order and the student kit has shipped, the class fee becomes fully payable and non-refundable and AAL will assess 100% of the class fee.